3rd Shift Customer SErvice

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Nature and Scope of Position:  

This position will spend a majority of their time answering a multi-line telephone and providing bail bonding services.  The employee will be able to explain, apply, provide, and approve bail bonding services to clients.  The remaining time will be spent performing basic clerical duties, data entry and filing duties.  Duties may include, but are not limited to preparing legal contracts, making copies, collecting payments, writing receipts, and light cleaning.  This position requires computer skills (minimum of 35 wpm), excellent communication skills (written and verbal), surety license, customer service experience, and previous general office experience.  Employee will also need to perform light lifting and cleaning duties.  This position may also be assigned additional duties at the discretion of the office manager or company owners. 

Sunday, Mon, Tues: 10 pm - 8 am 

Primary Responsibilities  

    1. Answer multi-line telephone 

        a. Assist clients in a professional and efficient manner 

        b. Transfer calls to appropriate team members 

        c. Take & distribute messages to appropriate staff members 

    2. Bonding Process 

        a. Assist clients throughout the bonding process 

        b. Gather basic information, gain bond authorization (if applicable), and set up bond with agent 

        c. Post bonds at local jail and surrounding counties 

    3. Greet clients and visitors 

        a. Assist with their variety of needs 

                i. Issue receipts for account payments 

                ii. Answer bonding questions 

                iii. Complete security requests, agent supply requests, and 

                      payment arrangement forms 

    4. Create and modify bonding agreement using PDF and Microsoft Word files 

    5. Perform general clerical duties including but not limited to photocopying, faxing, mailing, and filing. 

    6. Sign for and distribute UPS/FED Ex/USPS packages 

    7. Data Entry 

    8. Filing of bonding and court paperwork 

    9. Light cleaning includes maintaining a clean workspace, vacuuming and emptying garbage. 

    10. Respond to posted work schedule by being present and ready to work at scheduled time.