Part-Time Dispatcher/ Office Assistant

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The Dispatcher position is responsible for the daily pick-up and delivery coordination of customers' service requests and monitoring the progress of all e-comm drivers throughout the day to determine if we need to shift resources. 

Saturday: 6 am - 4 pm 

Sunday: 4 hours (flexible) 

• Monitor 50+ drivers after dispatch 
• Determine throughout the day if resources need to be shifted to other areas to ensure 100% delivery compliance 
• Monitor phones and the dispatch board during the evening 
• Respond within 10 minutes to any callbacks, messages, or cancellations 
• Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications 
• Maintain professionalism, respect, fairness, and dignity in all driver relationships
• Orientation and motivation as required relating to the drivers 
• Recognize and prioritize - alert for immediate dispatch 
• Identify and ensure all customers are given 100% performance on deliveries 
• Ensure on-time work completion and prompt pick-up following established standards of service 
• Assist other dispatch boards 
• Assist with distribution as well as other departments 
• Provide the dispatch supervisor/operations management with information on equipment failures and problems 
• Other duties are required 

• A High School Diploma or equivalent is required
• Must possess excellent knowledge of the city and suburbs being dispatched 
• Minimum two years of experience in the logistics industry
• Must possess outstanding verbal communication skills 
• Must possess excellent interpersonal skills 
• Must possess the ability to work under pressure 
• Must possess a minimum of 6 months of computer skills 
• Must possess the ability to exercise good judgment 
• Must be able to lift more than 25 lbs 
• Previous forklift experience is also desirable.
• Must be detail-oriented, methodical, and willing to learn.
• Pre-employment E-Verify, drug screen, and background check