INside Sales REpresentative $20-$22

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 Monday - Friday 8 am - 5 pm or 7 am - 4 pm 

• Answer customer inquiries by telephone and email 

                               ­Product details, pricing, order status, shipping

• Prepare orders for order entry

                               Obtain drawings, CPR & SPR confirmations, special instructions

• Process orders via system download and make manual adjustments as necessary

                                Enter manual orders for special circumstances

                                Process and expedite rush requests 

• Coordinate communications between customers and operations
• Proactive customer communication

                                Orders, Backorders, shipping, delays   or changes

• Process Custom Product Requests (CPRs)
• Assist  with quoting software - customer inquiries and challenges 
• Run and/or process department reports 
• Review for accuracy as assigned 
• Other miscellaneous duties as assigned by Department Manager(s)

• Requires   the flexibility or skill that allows the employee to move into a similar type 
• positions.
• Good verbal communication and interpersonal skills presenting a positive representation of the company to inside and outside contacts.
• Understand written or verbal instructions with the capability of accepting responsibility for interpretation and/or problem-solving.
• Advise others to determine needs and communicate alternatives/options.
• Able to perform arithmetic calculations involving addition, subtraction, multiplication, and division, fractions,   decimals, and percentages.
• Able to use email effectively as necessary for basic written communication.
• Capable of being confidential with customer pricing and production rates
• Minimum Education Required: Associates Degree or Equivalent Work   Experience will be considered
• Minimum   Experience/Training Required: 6 months to 1 year of work-related experience necessary